Description
Energy Aspects is an industry-leading data & intelligence provider for global energy commodity markets. As we continue to expand our presence in this region we are seeking a highly motivated Graduate Customer Success Advisor to join our team.
As a Graduate Customer Success Advisor at Energy Aspects, you will be instrumental in supporting the rollout and ongoing success of our Enterprise Data Products.
Key Responsibilities
To excel in this position, you should have strong relationship-building skills along with an ability to quickly become knowledgeable about Energy Aspects' offerings. Prior experience or knowledge of the energy commodity markets would be advantageous. You must also possess excellent communication skills as you'll be responsible for effectively conveying complex information about our services in a clear and concise manner.
Duties Include;
• Client Onboarding & Training:
• Lead new enterprise clients through onboarding, ensuring seamless access to and understanding of our data platform and packages.
• Relationship Management:
• Develop and nurture strong, long-term relationships with clients, serving as their trusted advisor for all enterprise data needs.
• Product Adoption & Engagement:
• Proactively drive usage and adoption of EA's enterprise data products, identifying opportunities for clients to leverage additional features or upgrade packages.
• Support & Troubleshooting:
• Provide prompt, expert support for technical and data-related queries, collaborating with Data Sales, Product, and Technology teams as needed.
• Client Education:
• Deliver engaging training sessions, webinars, and tailored resources to help clients maximise the value of their data subscriptions.
• Feedback & Advocacy:
• Collect and communicate client feedback, advocating for client needs and contributing to continuous product and service improvement.
• Renewals & Expansion:
• Partner with Sales and Account Management to support renewals, identify expansion opportunities, and ensure high client retention.
• Reporting & Insights:
• Monitor client engagement, usage metrics, and satisfaction, providing actionable insights to internal stakeholders. Skills, Knowledge and Expertise
• Bachelor's degree in a relevant field (e.g., Business, Data Science, Economics, Engineering)
• Recent graduates are encouraged to apply; full training will be provided
• Strong interest in enterprise data products, data analytics, and/or energy markets
• Excellent communication, presentation, and relationship-building skills
• Analytical mindset with the ability to interpret data usage and engagement metrics
• Strong organisational skills and the ability to manage multiple priorities
• Proactive, solutions-oriented approach with a passion for delivering outstanding client experiences
• Experience with CRM systems (e.g., Salesforce) and data delivery platforms is a plus, but not required Our Culture & Benefits
Welcome to our unique workplace where a passion for our industry-leading product sits at the heart of who we are.
Life at EA is completely eclectic, fostered through the global nature of the business and a real appreciation of the many cultures of our diverse team. We unite as a single, cohesive team through an array of social clubs that cater to a spectrum of interests, from running and yoga to football and culinary adventures. These groups create a collegial and dynamic atmosphere that extends beyond work, promoting a healthy and balanced lifestyle for our team.
Our strategically located offices are all set in prestigious buildings, offering you the convenience of nearby gyms, retail therapy, diverse dining options, and accessible public transport.
Our office spaces are thoughtfully equipped to enhance your day-to-day experience whether working independently or collaborating with teammates. Enjoy the simple pleasures of a freshly brewed coffee, healthy snacks, and a social space for celebratory moments. One of the unique traits of life at Energy Aspects is the way our international colleagues often delight us with treats from around the globe. It's safe to say you'll never go hungry in our offices!
We recognise your contribution with a competitive compensation package that includes annual bonuses, comprehensive private health insurance, and substantial pension contributions. Additionally, we offer company share options, subsidised gym memberships, and a generous holiday policy to support your financial and personal well-being.
Join a company that values your professional growth and personal fulfilment, all within a supportive and engaging environment.
